This section of our website provides information to help our customers better understand the insurance claim process and works that we may carry out.
With 140 years combined experience in the disaster restoration and insurance industry, we understand that experiencing an incident in your property and making an insurance claim can be an incredibly stressful time. We aim to restore your property and / or contents as quickly and efficiently as possible. From minor accidental damage to large scale floods and fires, our highly skilled team knows exactly what is required to get your situation back to normal with minimal disruption.
Following the initial visit, we will report back to your insurer detailing the damage and repair works required. Once we have approval of necessary works, a field-based and office-based project manager will be assigned to your claim. They will then discuss your remediation programme, time scales and agree a start date to commence works.
Upon registering your claim, your insurance company will have notified you of any policy excess. If we have been instructed to collect this, we will request payment before works commence.
Payments can be made via bank transfer, debit or credit card.
All of our equipment is safe to run continuously, although it may be warm to touch. Where equipment is installed, please follow the instructions provided by Biosweep North East.
Please note: We will notify your insurer of any increase in electricity usage.
Emergency assistance offered 24 hours a day, 7 days a week, 365 days a year
We employ the best people from the industry, from damage technicians to tradespeople and project managers.
Ability to undertake full re-instatement services, employing in house trades and co-ordinating and managing any alternative supplier activity where required ensuring co-ordination in the field
Continual investment in the latest industry leading solutions, equipment and technology
Investment in an emergency contents recovery unit and mobile Smartwasher systems
Negating the need to appoint multiple contractors reducing overall lifecycle and significantly improving the customer experience
Over 16 years within the disaster restoration industry successfully managing insurance claims
Both technical field and administrative staff are BDMA/Dewpoint Accredited and fundamentally understand restoration principles and practice.