BioSweep® North East provides a specialist disaster restoration service for the insurance industry. With 16 years’ experience in damage management, plus the use of industry leading equipment and a highly skilled team, we have successfully reduced claim lifecycles and increased customer satisfaction for policy holders, insurers, brokers and loss adjusters alike. Once BioSweep® North East has been appointed, our clients can be confident that we’ll take care of everything, from initial assessment and secondary damage mitigation, to reassuring the policy holder and instigating restoration works.
Effective communication and coordination form part of our core values. All claims are proactively managed from notification to completion. Key milestones and important information are shared with all parties throughout the process. By directly employing a team of skilled in-house trades, we provide a ‘one-stop solution’ which negates the need to appoint multiple subcontractors and allows for full project management of all works. A dedicated project manager is the main point of contact for the customer, managing the claim from cradle to grave, and proactively bringing dates of works forward wherever possible, to exceed customer expectations.
I just wanted to express my thanks and appreciation for the way in which you have handled my claim with regards to the burglary I suffered at my home. From the very onset of our dealings I found your advice and support invaluable when dealing with my insurance claim and the guidance you give me was of great help. On a personal level meeting you was a very re-assuring experience as you give me the confidence that you would get things sorted, namely the disposal of the carpet and the suite and a lot of glass. You arrived on site promptly as arranged and set about with the disposal straight away and then took the time to hoover up any last fragments of glass which could have proved dangerous to me. All in all a job very well done by Bio-Sweep. I have your business card and would not hesitate to recommend you to anyone in need of your expert services. Once again thanks for all your help.
I would like to thank you all for making the process as painless as possible, for the compassion and the astute perception by Helene when I needed just that wee bit extra encouragement to keep going. It has been lovely to come back into the house and not be faced with the acrid smell. We hope to be home as soon as possible but will always be grateful for your helpful service and advice.
I was delighted with the service that BioSweep North East provided for striping out, drying works and re-instatements works. I found you and all your staff (yourself, Sean and Sarah to name a few) to be polite, trustworthy, honest, hardworking and very understanding to the club’s needs. I was always able to speak to you and Sean anytime that I wanted day or night and was guided through the process or any queries that I had. I was kept aware of the targets set for each visit and was presently surprised that you met all of the targets set considering the amount of work that had to be undertaken. All your work was carried out to the highest standards possible, you always put the Clubs needs first which was great for the Club as we could work around the disruption and still trade in certain areas. BioSweep North East made the whole dramatic process much more bearable and I wouldn’t hesitate to recommend BioSweep to anyone following flood damage.
Following discovery of a leak in our bedroom we have had numerous visits from various companies over a four month period who had all failed to trace and repair the leak. It was not until your visit when you attended, inspected and found the leak straight away that we finally managed to solve the problem. If only you had been sent 4 months we wouldn’t have had to wait all this time to find a solution. I was so impressed by your polite manner and explanation of what had occurred and what you intended to do, which put our minds at ease especially my wife as she was distressed and your kindness in your explanation, allowed her some peace of mind that finally someone was doing something. My wife and I are so grateful to you for your prompt and immediate action in what was in the end a health hazard, which could have had serious consequences.
Emergency assistance offered 24 hours a day, 7 days a week, 365 days a year
We employ the best people from the industry, from damage technicians to tradespeople and project managers.
Ability to undertake full re-instatement services, employing in house trades and co-ordinating and managing any alternative supplier activity where required ensuring co-ordination in the field
Continual investment in the latest industry leading solutions, equipment and technology
Investment in an emergency contents recovery unit and mobile Smartwasher systems
Negating the need to appoint multiple contractors reducing overall lifecycle and significantly improving the customer experience
Over 16 years within the disaster restoration industry successfully managing insurance claims
Both technical field and administrative staff are BDMA/Dewpoint Accredited and fundamentally understand restoration principles and practice.